Effective date: 10 November 2026
Last updated: 10 November 2026
1. Introduction
Welcome to Checksave.
At Checksave, we respect your privacy and are committed to protecting your personal information. We understand the importance of keeping your information safe and handling it responsibly whenever you interact with our website, visit our stores or communicate with us.
This Privacy Policy explains how Checksave collects, uses, stores, shares and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect personal information when you visit our website, complete a contact form, submit an enquiry, communicate with our customer care team or interact with our services.
Depending on how you interact with Checksave, the information we collect may include:
- Personal details: Your name and surname.
- Contact information: Your email address, telephone number and other contact details.
- Enquiry information: Details, messages and attachments you submit through our contact forms or other communication channels.
- Technical information: Your IP address, browser type, device information and website usage data.
- Location information: General location information where necessary to provide relevant store information or website functionality.
- Marketing preferences: Your preferences regarding promotional communications, newsletters and updates.
We only collect information that is reasonably necessary for legitimate business purposes or where another lawful basis for processing applies.
3. How We Use Your Information
Checksave may use your personal information for the following purposes:
- To respond to customer enquiries and provide customer support.
- To communicate with you regarding your requests, feedback or complaints.
- To provide information about our stores, products, services and promotions.
- To improve our website, customer experience and services.
- To share relevant promotional information where permitted by law.
- To maintain website security and prevent fraudulent or unauthorised activity.
- To comply with applicable legal and regulatory requirements.
- To manage and improve our business operations.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted by applicable law.
4. Sharing of Personal Information
Checksave respects your privacy and does not sell your personal information to third parties.
We may share personal information with trusted service providers and business partners where necessary to support our business operations, including:
- Website hosting and technical support providers.
- Website analytics and performance service providers.
- Communication and customer support platforms.
- Marketing service providers, where applicable.
- Professional advisers, auditors and legal representatives.
- Government authorities or regulatory bodies where required by law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and information security safeguards are in place.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies may help us:
- Remember certain website preferences.
- Understand website traffic and visitor behaviour.
- Improve website performance and functionality.
- Support website security and analytics.
- You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required by law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
6. Protecting Your Personal Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access or disclosure.
- Loss, damage or destruction.
- Unlawful processing.
- Accidental alteration or misuse.
- Access to personal information is restricted to authorised individuals who require it for legitimate business purposes.
Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve enquiries, meet legal obligations or protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it in accordance with applicable legal requirements.
8. Your Rights Under POPIA
Under South Africa’s Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information.
These include the right to:
- Request access to personal information we hold about you.
- Request corrections or updates to inaccurate or incomplete information.
- Request the deletion or destruction of personal information where legally permissible.
- Object to the processing of your personal information in circumstances provided for by law.
- Withdraw consent where processing is based on your consent.
- Object to certain forms of direct marketing.
- Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.
To exercise any of these rights, please contact us using the details provided below.
9. Direct Marketing and Promotional Communications
Checksave may communicate information about promotions, special offers, store announcements, events and other relevant updates.
We will only send direct marketing communications where permitted by applicable law and, where required, with your consent.
You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending essential service-related or administrative communications where necessary.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or services, including social media platforms and external websites.
These websites operate independently of Checksave and may have their own privacy policies and data protection practices.
We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
We recognise the importance of protecting children’s personal information.
Our website is intended for general audiences and is not specifically designed to collect personal information from children without appropriate authorisation.
Where personal information relating to a child is collected, we will take appropriate steps to ensure that such information is processed in accordance with POPIA and applicable legal requirements.
12. Changes to This Privacy Policy
Checksave may update or amend this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal obligations or privacy practices.
Any updates will be published on this page, together with the revised effective or updated date.
We encourage visitors to review this page periodically to remain informed about how we protect personal information.
13. Contact Us
If you have questions about this Privacy Policy, wish to access or update your personal information, or would like to raise a privacy-related concern, please contact Checksave.
Privacy and Information Protection Enquiries
Company: Checksave
Website: https://checksave.co.za/
Email: info@checksave.co.za
Telephone: 031 304 5786
Physical address: 18/26 Victoria Street, Durban CBD, 4001
Information Officer
For matters relating to the processing and protection of personal information, you may contact our Information Officer through the official Checksave contact channels.
14. Information Regulator of South Africa
If you believe that your personal information has been processed in a manner that does not comply with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za/
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and promoting the protection of personal information in South Africa.
Checksave – Quality Products. Great Prices. A Better Tomorrow.
Your privacy matters to us, and we are committed to treating your personal information with care and respect.